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Date/Time: Wednesday, June...

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I ride cabs every now and then. More often now with the weather getting colder and my bike just doesn’t cut it at 20 degrees. When credit card machines first arrived a few years ago in the NYC Taxis, I almost always still paid with cash. I wasn’t used to using a credit card in this way and I felt guilty for some reason since I had heard all these stories about the cab drivers not loving them. Fast forward to 2010 and I’ve changed the way I pay for my chauffeured ride across town. A few blocks from where I plan to get out, I’ll start slipping my American Express out of my wallet. Once the meter stops, I start the process. And now here is where I begin my frustrations. As an interactive designer, I’m always looking at how digital pieces are designed. ATM machines, the check out at Gristedes, refilling my Metro Card, unlocking the Zip Car from my iPhone, we’re constantly seeing interactive design from great to pretty terrible. I can go on about interactive pieces I think are great but no, this blog entry is about the User Interface in New York Taxi Cab credit card devices. It’s among what I would classify under pretty terrible UI design. Let me take you through the scenario:

1. How would you like to pay?
   I tap “Credit...
   
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